Review 2026
Freshworks CRM
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£0/month
Founded
2010
Headquarters
San Mateo, California
Our Rating
4.2/5
Overview
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
We have been working with Freshworks CRM across multiple client projects since 2012, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Freshworks CRM Pricing
Free
£0/month
- •Contact management
- •Built-in phone
- •Built-in email
- •Mobile app
Growth
£12/user/month
- •Everything in Free
- •Visual pipeline
- •AI lead scoring
- •Sequences
Pro
£33/user/month
- •Everything in Growth
- •Multiple pipelines
- •Time-based workflows
- •AI insights
Enterprise
£55/user/month
- •Everything in Pro
- •Custom modules
- •AI forecasting
- •Audit logs
Pros & Cons
Pros
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
- +Competitive pricing
- +Free plan available
Cons
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
- -Limited marketing automation on lower tiers
- -Reporting could be deeper
- -Occasional performance issues
Who Is Freshworks CRM Best For?
Growing businesses wanting a modern CRM with built-in communication tools
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Our Verdict
Freshworks CRM earns a strong 4.2/5 in our review. With pricing starting at £0/month, it offers clean, modern interface. While smaller integration marketplace, it remains a solid choice for growing businesses wanting a modern crm with built-in communication tools...
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Is Freshworks CRM worth it in 2026?▼
Freshworks CRM rates 4.2/5 in our review. It is best suited for Growing businesses wanting a modern CRM with built-in communication tools. Whether it is worth it depends on your specific needs and budget.
How much does Freshworks CRM cost?▼
Freshworks CRM pricing starts at £0/month for the Free plan. Check the pricing section for a full breakdown.
What are the best alternatives to Freshworks CRM?▼
Top alternatives to Freshworks CRM include Open Doors, HubSpot CRM, Less Annoying CRM. Visit our alternatives page for a detailed comparison.
Does Freshworks CRM offer a free plan?▼
Yes, Freshworks CRM offers a free plan that includes Contact management, Built-in phone, Built-in email.
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