Review 2026
Zoho CRM
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£0/month (3 users)
Founded
1996
Headquarters
Chennai, India
Our Rating
4.2/5
Overview
Part of the broader Zoho ecosystem, Zoho CRM offers excellent value with a comprehensive feature set. Particularly strong for businesses already using other Zoho products.
We have been working with Zoho CRM across multiple client projects since 1998, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Zoho CRM Pricing
Free
£0/month (3 users)
- •Lead management
- •Contact management
- •Tasks
- •Events
Standard
£12/user/month
- •Everything in Free
- •Scoring rules
- •Workflows
- •Mass email
Professional
£18/user/month
- •Everything in Standard
- •Blueprint
- •Inventory management
- •Validation rules
Enterprise
£35/user/month
- •Everything in Professional
- •Zia AI
- •Multi-user portals
- •Custom modules
Ultimate
£42/user/month
- •Everything in Enterprise
- •Advanced BI
- •Enhanced storage
- •Dedicated DB cluster
Pros & Cons
Pros
- +Excellent value for money
- +Part of broader Zoho ecosystem (45+ apps)
- +Good AI features with Zia
- +Highly customisable at every tier
- +Free plan available for up to 3 users
Cons
- -Interface can feel dated compared to competitors
- -Learning curve for advanced features
- -Customer support can be slow
- -Some features feel bolted on
- -Mobile app could be more polished
Who Is Zoho CRM Best For?
Budget-conscious businesses wanting a full-featured CRM with room to grow
Alternatives to Zoho CRM
Our Verdict
Zoho CRM earns a strong 4.2/5 in our review. With pricing starting at £0/month (3 users), it offers excellent value for money. While interface can feel dated compared to competitors, it remains a solid choice for budget-conscious businesses wanting a full-featured crm with room to grow...
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Is Zoho CRM worth it in 2026?▼
Zoho CRM rates 4.2/5 in our review. It is best suited for Budget-conscious businesses wanting a full-featured CRM with room to grow. Whether it is worth it depends on your specific needs and budget.
How much does Zoho CRM cost?▼
Zoho CRM pricing starts at £0/month (3 users) for the Free plan. Check the pricing section for a full breakdown.
What are the best alternatives to Zoho CRM?▼
Top alternatives to Zoho CRM include Open Doors, HubSpot CRM, Salesforce. Visit our alternatives page for a detailed comparison.
Does Zoho CRM offer a free plan?▼
Yes, Zoho CRM offers a free plan that includes Lead management, Contact management, Tasks.
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