Review 2026
Salesforce
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£20/user/month
Founded
1999
Headquarters
San Francisco, California
Our Rating
4.3/5
Overview
The world's leading CRM platform, Salesforce offers unmatched customisation and scalability. Best suited for larger organisations with complex sales processes and dedicated admin resources.
We have been working with Salesforce across multiple client projects since 2001, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Salesforce Pricing
Starter
£20/user/month
- •Lead management
- •Opportunity tracking
- •Email integration
Professional
£60/user/month
- •Everything in Starter
- •Pipeline management
- •Forecasting
Enterprise
£120/user/month
- •Everything in Professional
- •Workflow automation
- •Advanced reporting
Unlimited
£240/user/month
- •Everything in Enterprise
- •AI features
- •24/7 support
- •Sandbox
Pros & Cons
Pros
- +Incredibly customisable and scalable
- +Massive ecosystem (AppExchange has 5,000+ apps)
- +Industry-leading AI features with Einstein
- +Robust reporting and analytics
- +Trusted by Fortune 500 companies
Cons
- -Steep learning curve, often requires admin training
- -Expensive, especially for smaller teams
- -Complex pricing with many add-ons
- -Can feel over-engineered for simple use cases
- -Implementation can take months
Who Is Salesforce Best For?
Mid to large enterprises needing highly customisable CRM with complex workflows
Alternatives to Salesforce
Related Comparisons
Our Verdict
Salesforce earns a strong 4.3/5 in our review. With pricing starting at £20/user/month, it offers incredibly customisable and scalable. While steep learning curve, often requires admin training, it remains a solid choice for mid to large enterprises needing highly customisable crm with complex workflows...
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Is Salesforce worth it in 2026?▼
Salesforce rates 4.3/5 in our review. It is best suited for Mid to large enterprises needing highly customisable CRM with complex workflows. Whether it is worth it depends on your specific needs and budget.
How much does Salesforce cost?▼
Salesforce pricing starts at £20/user/month for the Starter plan. Check the pricing section for a full breakdown.
What are the best alternatives to Salesforce?▼
Top alternatives to Salesforce include Open Doors, HubSpot CRM, Pipedrive. Visit our alternatives page for a detailed comparison.
Does Salesforce offer a free plan?▼
Salesforce does not currently offer a free plan, but they do provide a free trial.
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