Comparison 2026
Zoho vs Freshworks CRM
A detailed, side-by-side comparison. Features, pricing, and our verdict to help you choose.
Reviewed by the Ikaroa team | Last updated: March 2026
Quick Verdict
Freshworks CRM edges ahead overall with a rating of 4.2/5. However, both platforms excel at different things. Read on for the full breakdown.
At a Glance
Freshworks CRM
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
From: £0/month
Best for: Growing businesses wanting a modern CRM with built...
Feature Comparison
| Feature | Zoho | Freshworks CRM |
|---|---|---|
| Free Plan | No | Yes |
| Starting Price | Contact | £0/month |
| Our Rating | N/A | 4.2/5 |
| Mobile App | Limited | Yes |
| Email Marketing | No | No |
| Automation | Limited | Yes |
Pricing Comparison
Zoho Pricing
Freshworks CRM Pricing
Pros & Cons
Zoho
Freshworks CRM
Pros
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
Cons
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
Our Verdict
Both Zoho and Freshworks CRM are solid options, but they serve different needs. Choose Zoho if you need a well-rounded solution. Choose Freshworks CRM if you need Growing businesses wanting a modern CRM with built-in commun.
Consider Open Doors Instead
Why choose between Zoho and Freshworks CRM? Open Doors gives you the best features of both in one platform, starting at just £97/month with unlimited contacts.
Frequently Asked Questions
Is Zoho better than Freshworks CRM?▼
It depends on your needs. Zoho scores 0/5 while Freshworks CRM scores 4.2/5. We recommend evaluating both against your specific requirements.
Which is cheaper, Zoho or Freshworks CRM?▼
Zoho starts at contact for pricing, while Freshworks CRM starts at £0/month.
Can Ikaroa help me set up Zoho or Freshworks CRM?▼
Yes. We implement both platforms regularly. We handle data migration, configuration, team training, and ongoing support.
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Ikaroa Partners
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Our team has implemented both Zoho and Freshworks CRM for clients. We can help you decide based on your specific needs and get you set up with an exclusive partner deal.
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