Comparison 2026
Close vs Freshworks CRM
A detailed, side-by-side comparison. Features, pricing, and our verdict to help you choose.
Reviewed by the Ikaroa team | Last updated: March 2026
Quick Verdict
Close edges ahead overall with a rating of 4.3/5. However, both platforms excel at different things. Read on for the full breakdown.
At a Glance
Close
Close is a CRM built specifically for inside sales teams. It combines calling, email, and SMS in one platform, designed to help reps close more deals faster.
Best for: Inside sales teams that live on the phone and need...
Freshworks CRM
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
Best for: Growing businesses wanting a modern CRM with built...
Feature Comparison
| Feature | Close | Freshworks CRM |
|---|---|---|
| Free Plan | No | Yes |
| Our Rating | 4.3/5 | 4.2/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Yes |
Pros & Cons
Close
Pros
- +Built-in calling, email, and SMS
- +Designed specifically for sales teams
- +Power and predictive dialer
Cons
- -No marketing features
- -Expensive compared to alternatives
Freshworks CRM
Pros
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
Cons
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
Our Verdict
Both Close and Freshworks CRM are solid options, but they serve different needs. Choose Close if you need Inside sales teams that live on the phone and need built-in . Choose Freshworks CRM if you need Growing businesses wanting a modern CRM with built-in commun.
Consider Open Doors Instead
Why choose between Close and Freshworks CRM? Open Doors gives you the best features of both in one platform, starting at just £97/month with unlimited contacts.
Frequently Asked Questions
Is Close better than Freshworks CRM?▼
It depends on your needs. Close scores 4.3/5 while Freshworks CRM scores 4.2/5. We recommend evaluating both against your specific requirements.
Which is cheaper, Close or Freshworks CRM?▼
Both Close and Freshworks CRM offer multiple plans at different price points. Visit each platform's website for the latest pricing, as rates can change.
Can Ikaroa help me set up Close or Freshworks CRM?▼
Yes. We implement both platforms regularly. We handle data migration, configuration, team training, and ongoing support.
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Ikaroa Partners
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Our team has implemented both Close and Freshworks CRM for clients. We can help you decide based on your specific needs and get you set up with an exclusive partner deal.
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