Review 2026
Zendesk
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£15/user/month
Founded
2007
Headquarters
San Francisco, California
Our Rating
4.1/5
Overview
Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
We have been working with Zendesk across multiple client projects since 2009, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Zendesk Pricing
Sell Team
£15/user/month
- •Contact management
- •Deal management
- •Email integration
- •Task management
Sell Growth
£45/user/month
- •Everything in Team
- •Sales forecasting
- •Goals tracking
- •Product catalogue
Sell Professional
£89/user/month
- •Everything in Growth
- •Lead scoring
- •Task automation
- •Advanced permissions
Sell Enterprise
£139/user/month
- •Everything in Professional
- •Advanced customisation
- •API access
- •Dedicated success manager
Pros & Cons
Pros
- +Industry-leading customer support tools
- +Zendesk Sell integrates with support suite
- +Excellent ticketing and help desk
- +Strong knowledge base features
- +Good marketplace of apps and integrations
Cons
- -Sales CRM is less mature than dedicated tools
- -Can be expensive when combining support and sales
- -Complex pricing structure
- -Per-agent pricing adds up quickly
- -Setup can be complex
Who Is Zendesk Best For?
Businesses needing customer support with integrated sales CRM
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Our Verdict
Zendesk earns a strong 4.1/5 in our review. With pricing starting at £15/user/month, it offers industry-leading customer support tools. While sales crm is less mature than dedicated tools, it remains a solid choice for businesses needing customer support with integrated sales crm...
Claim Special Deal ZendeskZendesk FAQ
Is Zendesk worth it in 2026?▼
Zendesk rates 4.1/5 in our review. It is best suited for Businesses needing customer support with integrated sales CRM. Whether it is worth it depends on your specific needs and budget.
How much does Zendesk cost?▼
Zendesk pricing starts at £15/user/month for the Sell Team plan. Check the pricing section for a full breakdown.
What are the best alternatives to Zendesk?▼
Top alternatives to Zendesk include Freshdesk, Intercom, Help Scout. Visit our alternatives page for a detailed comparison.
Does Zendesk offer a free plan?▼
Zendesk does not currently offer a free plan, but they do provide a free trial.
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