Review 2026
Freshdesk
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£0/month (10 agents)
Founded
2010
Headquarters
San Mateo, California
Our Rating
4.2/5
Overview
Freshdesk is a cloud-based customer support platform from Freshworks. It offers helpdesk, ticketing, and customer service tools at competitive prices.
We have been working with Freshdesk across multiple client projects since 2012, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Freshdesk Pricing
Free
£0/month (10 agents)
- •Email ticketing
- •Knowledge base
- •Ticket dispatch
Growth
£12/agent/month
- •Everything in Free
- •Automation
- •SLA management
- •Custom ticket views
Pro
£35/agent/month
- •Everything in Growth
- •Custom roles
- •Round-robin routing
- •CSAT surveys
Enterprise
£55/agent/month
- •Everything in Pro
- •Skill-based routing
- •Sandbox
- •Audit log
Pros & Cons
Pros
- +Generous free plan (10 agents)
- +Competitive pricing
- +Easy to set up and use
- +Good automation features
- +Multi-channel support
Cons
- -Not a full CRM (focused on support)
- -Limited sales features
- -Reporting could be deeper
- -Some features feel basic compared to Zendesk
- -Customisation limited on lower tiers
Who Is Freshdesk Best For?
Support teams wanting affordable helpdesk with multi-channel capabilities
Alternatives to Freshdesk
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Our Verdict
Freshdesk earns a strong 4.2/5 in our review. With pricing starting at £0/month (10 agents), it offers generous free plan (10 agents). While not a full crm (focused on support), it remains a solid choice for support teams wanting affordable helpdesk with multi-channel capabilities...
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Is Freshdesk worth it in 2026?▼
Freshdesk rates 4.2/5 in our review. It is best suited for Support teams wanting affordable helpdesk with multi-channel capabilities. Whether it is worth it depends on your specific needs and budget.
How much does Freshdesk cost?▼
Freshdesk pricing starts at £0/month (10 agents) for the Free plan. Check the pricing section for a full breakdown.
What are the best alternatives to Freshdesk?▼
Top alternatives to Freshdesk include Zendesk, Intercom, Help Scout. Visit our alternatives page for a detailed comparison.
Does Freshdesk offer a free plan?▼
Yes, Freshdesk offers a free plan that includes Email ticketing, Knowledge base, Ticket dispatch.
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