Review 2026
Gorgias
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£8/month
Founded
2015
Headquarters
San Francisco, California
Our Rating
4.2/5
Overview
Gorgias is a customer support helpdesk built specifically for e-commerce businesses. Deeply integrated with Shopify, BigCommerce, and WooCommerce, it lets support agents view order history, process refunds, and modify orders directly from the helpdesk. Known for its e-commerce automation and revenue tracking.
We have been working with Gorgias across multiple client projects since 2017, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Gorgias Pricing
Starter
£8/month
- •50 tickets/month
- •3 seats
- •Shopify integration
- •Live chat
Basic
£50/month
- •300 tickets/month
- •500 seats
- •Automation
- •Knowledge base
Pro
£290/month
- •2,000 tickets/month
- •500 seats
- •Revenue statistics
- •Custom fields
Advanced
£595/month
- •5,000 tickets/month
- •500 seats
- •Dedicated manager
- •Custom onboarding
Pros & Cons
Pros
- +Purpose-built for e-commerce
- +Deep Shopify integration
- +Order management from within tickets
- +Revenue attribution for support
- +Strong automation for common queries
Cons
- -Per-ticket pricing can be unpredictable
- -Expensive for high-volume support
- -Limited use outside e-commerce
- -Knowledge base is basic
- -Reporting needs improvement
Who Is Gorgias Best For?
E-commerce businesses wanting support helpdesk with deep Shopify integration
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Our Verdict
Gorgias earns a strong 4.2/5 in our review. With pricing starting at £8/month, it offers purpose-built for e-commerce. While per-ticket pricing can be unpredictable, it remains a solid choice for e-commerce businesses wanting support helpdesk with deep shopify integration...
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Is Gorgias worth it in 2026?▼
Gorgias rates 4.2/5 in our review. It is best suited for E-commerce businesses wanting support helpdesk with deep Shopify integration. Whether it is worth it depends on your specific needs and budget.
How much does Gorgias cost?▼
Gorgias pricing starts at £8/month for the Starter plan. Check the pricing section for a full breakdown.
What are the best alternatives to Gorgias?▼
Top alternatives to Gorgias include Zendesk, Freshdesk, Intercom. Visit our alternatives page for a detailed comparison.
Does Gorgias offer a free plan?▼
Gorgias does not currently offer a free plan, but they do provide a free trial.
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