Review 2026
LiveChat
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£16/agent/month
Founded
2002
Headquarters
Wroclaw, Poland
Our Rating
4.1/5
Overview
LiveChat is a dedicated live chat platform that helps businesses communicate with website visitors in real time. Unlike broader helpdesk tools, LiveChat focuses exclusively on delivering the best possible chat experience with features like chat routing, canned responses, file sharing, and detailed analytics.
We have been working with LiveChat across multiple client projects since 2004, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
LiveChat Pricing
Starter
£16/agent/month
- •60-day chat history
- •Basic widget customisation
- •Ticketing system
- •Data security
Team
£29/agent/month
- •Unlimited history
- •Full customisation
- •Basic reporting
- •Agent groups
Business
£42/agent/month
- •Advanced reporting
- •Staffing prediction
- •Work scheduler
- •Apple Business Chat
Enterprise
Custom
- •Dedicated account manager
- •Product training
- •Security assistance
- •HIPAA compliance
Pros & Cons
Pros
- +Best-in-class live chat experience
- +Fast, reliable chat widget
- +Excellent analytics and reporting
- +200+ integrations
- +Good mobile app for agents
Cons
- -Focused on chat only (no full helpdesk)
- -Per-agent pricing adds up
- -Chatbot is a separate product (ChatBot)
- -No knowledge base included
- -Limited email support capabilities
Who Is LiveChat Best For?
Businesses wanting the best possible live chat experience for website visitors
Alternatives to LiveChat
Related Comparisons
Our Verdict
LiveChat earns a strong 4.1/5 in our review. With pricing starting at £16/agent/month, it offers best-in-class live chat experience. While focused on chat only (no full helpdesk), it remains a solid choice for businesses wanting the best possible live chat experience for website visitors...
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Is LiveChat worth it in 2026?▼
LiveChat rates 4.1/5 in our review. It is best suited for Businesses wanting the best possible live chat experience for website visitors. Whether it is worth it depends on your specific needs and budget.
How much does LiveChat cost?▼
LiveChat pricing starts at £16/agent/month for the Starter plan. Check the pricing section for a full breakdown.
What are the best alternatives to LiveChat?▼
Top alternatives to LiveChat include Zendesk, Freshdesk, Intercom. Visit our alternatives page for a detailed comparison.
Does LiveChat offer a free plan?▼
LiveChat does not currently offer a free plan, but they do provide a free trial.
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