Comparison 2026
Gorgias vs Zendesk
A detailed, side-by-side comparison. Features, pricing, and our verdict to help you choose.
Reviewed by the Ikaroa team | Last updated: March 2026
Quick Verdict
Gorgias edges ahead overall with a rating of 4.2/5. However, both platforms excel at different things. Read on for the full breakdown.
At a Glance
Gorgias
Gorgias is a customer support helpdesk built specifically for e-commerce businesses. Deeply integrated with Shopify, BigCommerce, and WooCommerce, it lets support agents view order history, process refunds, and modify orders directly from the helpdesk. Known for its e-commerce automation and revenue tracking.
From: £8/month
Best for: E-commerce businesses wanting support helpdesk wit...
Zendesk
Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
From: £15/user/month
Best for: Businesses needing customer support with integrate...
Feature Comparison
| Feature | Gorgias | Zendesk |
|---|---|---|
| Free Plan | No | No |
| Starting Price | £8/month | £15/user/month |
| Our Rating | 4.2/5 | 4.1/5 |
| Mobile App | Limited | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
Pricing Comparison
Gorgias Pricing
Zendesk Pricing
Pros & Cons
Gorgias
Pros
- +Purpose-built for e-commerce
- +Deep Shopify integration
- +Order management from within tickets
Cons
- -Per-ticket pricing can be unpredictable
- -Expensive for high-volume support
Zendesk
Pros
- +Industry-leading customer support tools
- +Zendesk Sell integrates with support suite
- +Excellent ticketing and help desk
Cons
- -Sales CRM is less mature than dedicated tools
- -Can be expensive when combining support and sales
Our Verdict
Both Gorgias and Zendesk are solid options, but they serve different needs. Choose Gorgias if you need E-commerce businesses wanting support helpdesk with deep Sho. Choose Zendesk if you need Businesses needing customer support with integrated sales CR.
Consider Open Doors Instead
Why choose between Gorgias and Zendesk? Open Doors gives you the best features of both in one platform, starting at just £97/month with unlimited contacts.
Frequently Asked Questions
Is Gorgias better than Zendesk?▼
It depends on your needs. Gorgias scores 4.2/5 while Zendesk scores 4.1/5. We recommend evaluating both against your specific requirements.
Which is cheaper, Gorgias or Zendesk?▼
Gorgias starts at £8/month, while Zendesk starts at £15/user/month.
Can Ikaroa help me set up Gorgias or Zendesk?▼
Yes. We implement both platforms regularly. We handle data migration, configuration, team training, and ongoing support.
Related Comparisons
Ikaroa Partners
Claim a special deal on Gorgias or Zendesk
Our team has implemented both Gorgias and Zendesk for clients. We can help you decide based on your specific needs and get you set up with an exclusive partner deal.
Claim Special Deal