Review 2026
Capsule CRM
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£0/month (2 users)
Founded
2009
Headquarters
Manchester, UK
Our Rating
4.1/5
Overview
Capsule is a clean, simple CRM popular with small businesses in the UK. It focuses on contact management and sales pipeline without unnecessary complexity.
We have been working with Capsule CRM across multiple client projects since 2011, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Capsule CRM Pricing
Free
£0/month (2 users)
- •250 contacts
- •Sales pipeline
- •Task management
Starter
£14/user/month
- •30,000 contacts
- •Sales pipeline
- •Activity tracking
Growth
£27/user/month
- •Everything in Starter
- •60,000 contacts
- •Workflow automation
- •Advanced reporting
Advanced
£42/user/month
- •Everything in Growth
- •120,000 contacts
- •Custom fields
- •Priority support
Ultimate
£60/user/month
- •Everything in Advanced
- •240,000 contacts
- •Dedicated account manager
Pros & Cons
Pros
- +Clean, simple interface
- +Good value for money
- +UK-based company (GDPR-friendly)
- +Integrates well with Xero and other UK tools
- +Free plan available
Cons
- -Limited marketing features
- -Basic automation compared to larger CRMs
- -Fewer integrations than competitors
- -No built-in phone or live chat
- -Reporting is basic on lower tiers
Who Is Capsule CRM Best For?
UK small businesses wanting a simple, affordable CRM
Alternatives to Capsule CRM
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Our Verdict
Capsule CRM earns a strong 4.1/5 in our review. With pricing starting at £0/month (2 users), it offers clean, simple interface. While limited marketing features, it remains a solid choice for uk small businesses wanting a simple, affordable crm...
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Is Capsule CRM worth it in 2026?▼
Capsule CRM rates 4.1/5 in our review. It is best suited for UK small businesses wanting a simple, affordable CRM. Whether it is worth it depends on your specific needs and budget.
How much does Capsule CRM cost?▼
Capsule CRM pricing starts at £0/month (2 users) for the Free plan. Check the pricing section for a full breakdown.
What are the best alternatives to Capsule CRM?▼
Top alternatives to Capsule CRM include Open Doors, HubSpot CRM, Salesforce. Visit our alternatives page for a detailed comparison.
Does Capsule CRM offer a free plan?▼
Yes, Capsule CRM offers a free plan that includes 250 contacts, Sales pipeline, Task management.
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