Comparison 2026
Freshworks CRM vs Notion
A detailed, side-by-side comparison. Features, pricing, and our verdict to help you choose.
Reviewed by the Ikaroa team | Last updated: March 2026
Quick Verdict
Notion edges ahead overall with a rating of 4.4/5. However, both platforms excel at different things. Read on for the full breakdown.
At a Glance
Freshworks CRM
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
Best for: Growing businesses wanting a modern CRM with built...
Notion
Notion is a flexible workspace for notes, wikis, and databases. While not a traditional CRM, many teams build custom CRM systems using its database features.
Best for: Teams wanting a flexible workspace that can be mou...
Feature Comparison
| Feature | Freshworks CRM | Notion |
|---|---|---|
| Free Plan | Yes | Yes |
| Our Rating | 4.2/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Limited |
Pros & Cons
Freshworks CRM
Pros
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
Cons
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
Notion
Pros
- +Extremely flexible and customisable
- +Beautiful, clean interface
- +Combine docs, databases, and wikis
Cons
- -Not a dedicated CRM (requires building your own)
- -No automation without third-party tools
Our Verdict
Both Freshworks CRM and Notion are solid options, but they serve different needs. Choose Freshworks CRM if you need Growing businesses wanting a modern CRM with built-in commun. Choose Notion if you need Teams wanting a flexible workspace that can be moulded into .
Consider Open Doors Instead
Why choose between Freshworks CRM and Notion? Open Doors gives you the best features of both in one platform, starting at just £97/month with unlimited contacts.
Frequently Asked Questions
Is Freshworks CRM better than Notion?▼
It depends on your needs. Freshworks CRM scores 4.2/5 while Notion scores 4.4/5. We recommend evaluating both against your specific requirements.
Which is cheaper, Freshworks CRM or Notion?▼
Both Freshworks CRM and Notion offer multiple plans at different price points. Visit each platform's website for the latest pricing, as rates can change.
Can Ikaroa help me set up Freshworks CRM or Notion?▼
Yes. We implement both platforms regularly. We handle data migration, configuration, team training, and ongoing support.
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Ikaroa Partners
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Our team has implemented both Freshworks CRM and Notion for clients. We can help you decide based on your specific needs and get you set up with an exclusive partner deal.
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