Comparison 2026
Freshworks CRM vs Monday.com
A detailed, side-by-side comparison. Features, pricing, and our verdict to help you choose.
Reviewed by the Ikaroa team | Last updated: March 2026
Quick Verdict
Monday.com edges ahead overall with a rating of 4.3/5. However, both platforms excel at different things. Read on for the full breakdown.
At a Glance
Freshworks CRM
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
Best for: Growing businesses wanting a modern CRM with built...
Monday.com
Originally a project management tool, Monday.com now offers a capable CRM built on its flexible work OS platform. Great for teams that need project and client management in one place.
Best for: Teams needing project management and CRM in a sing...
Feature Comparison
| Feature | Freshworks CRM | Monday.com |
|---|---|---|
| Free Plan | Yes | Yes |
| Our Rating | 4.2/5 | 4.3/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
Pros & Cons
Freshworks CRM
Pros
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
Cons
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
Monday.com
Pros
- +Extremely flexible and visual
- +Combines project management with CRM
- +Intuitive drag-and-drop interface
Cons
- -CRM features less mature than dedicated CRM tools
- -Can get expensive with many users
Our Verdict
Both Freshworks CRM and Monday.com are solid options, but they serve different needs. Choose Freshworks CRM if you need Growing businesses wanting a modern CRM with built-in commun. Choose Monday.com if you need Teams needing project management and CRM in a single platfor.
Consider Open Doors Instead
Why choose between Freshworks CRM and Monday.com? Open Doors gives you the best features of both in one platform, starting at just £97/month with unlimited contacts.
Frequently Asked Questions
Is Freshworks CRM better than Monday.com?▼
It depends on your needs. Freshworks CRM scores 4.2/5 while Monday.com scores 4.3/5. We recommend evaluating both against your specific requirements.
Which is cheaper, Freshworks CRM or Monday.com?▼
Both Freshworks CRM and Monday.com offer multiple plans at different price points. Visit each platform's website for the latest pricing, as rates can change.
Can Ikaroa help me set up Freshworks CRM or Monday.com?▼
Yes. We implement both platforms regularly. We handle data migration, configuration, team training, and ongoing support.
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Ikaroa Partners
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Our team has implemented both Freshworks CRM and Monday.com for clients. We can help you decide based on your specific needs and get you set up with an exclusive partner deal.
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