Review 2026
Tidio
Reviewed by the Ikaroa team | Last updated: March 2026
Starting Price
£0/month
Founded
2013
Headquarters
San Francisco, California
Our Rating
4/5
Overview
Tidio combines live chat, chatbots, and email marketing into one affordable customer communication platform. Popular with small businesses and e-commerce stores for its easy setup, AI-powered chatbot (Lyro), and competitive pricing. It integrates well with Shopify, WordPress, and other popular platforms.
We have been working with Tidio across multiple client projects since 2015, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Tidio Pricing
Free
£0/month
- •50 live chat conversations/month
- •100 chatbot triggers/month
- •Email support
- •Basic analytics
Starter
£24/month
- •100 live chat conversations/month
- •Unlimited chatbot triggers
- •Basic analytics
- •Live visitors list
Growth
£49/month
- •Up to 1,000 conversations/month
- •Advanced analytics
- •Tidio power features
- •Custom permissions
Tidio+
£329/month
- •Unlimited conversations
- •Lyro AI agent
- •Dedicated success manager
- •Custom integrations
Pros & Cons
Pros
- +Very affordable with a good free plan
- +AI chatbot (Lyro) included
- +Easy to set up and use
- +Good e-commerce integrations
- +Combines chat, chatbot, and email
Cons
- -Conversation limits on lower plans
- -AI agent (Lyro) costs extra for full access
- -Limited enterprise features
- -Reporting is basic
- -Not suitable for large support teams
Who Is Tidio Best For?
Small businesses and e-commerce stores wanting affordable live chat with AI chatbot
Alternatives to Tidio
Our Verdict
Tidio earns a strong 4/5 in our review. With pricing starting at £0/month, it offers very affordable with a good free plan. While conversation limits on lower plans, it remains a solid choice for small businesses and e-commerce stores wanting affordable live chat with ai chat...
Claim Special Deal TidioTidio FAQ
Is Tidio worth it in 2026?▼
Tidio rates 4/5 in our review. It is best suited for Small businesses and e-commerce stores wanting affordable live chat with AI chatbot. Whether it is worth it depends on your specific needs and budget.
How much does Tidio cost?▼
Tidio pricing starts at £0/month for the Free plan. Check the pricing section for a full breakdown.
What are the best alternatives to Tidio?▼
Top alternatives to Tidio include Zendesk, Freshdesk, Intercom. Visit our alternatives page for a detailed comparison.
Does Tidio offer a free plan?▼
Yes, Tidio offers a free plan that includes 50 live chat conversations/month, 100 chatbot triggers/month, Email support.
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