Freshworks CRM
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
Rating
4.2/5
Founded
2010
HQ
San Mateo, California
Best For
Growing businesses wanting a modern CRM with built-in communication tools
Key Features
What We Like
- +Clean, modern interface
- +Built-in phone and email (no extra tools needed)
- +Good AI features with Freddy
- +Competitive pricing
- +Free plan available
Worth Knowing
- -Smaller integration marketplace
- -Less established than HubSpot or Salesforce
- -Limited marketing automation on lower tiers
- -Reporting could be deeper
- -Occasional performance issues
Get Started with Freshworks CRM
Visit Freshworks CRMFree to try. Exclusive Ikaroa partner pricing.
Alternatives to Freshworks CRM
Other crm tools reviewed by the Ikaroa team
Open Doors
All-in-one CRM, marketing automation, and business management platform. Built for small to medium businesses who want enterprise features without enterprise pricing. Includes CRM, email marketing, SMS, funnels, landing pages, booking, invoicing, automation workflows, reputation management, and more.
HubSpot CRM
HubSpot offers a free CRM with powerful marketing, sales, and service tools. Popular with small to mid-sized businesses for its generous free tier and intuitive interface.
Salesforce
The world's leading CRM platform, Salesforce offers unmatched customisation and scalability. Best suited for larger organisations with complex sales processes and dedicated admin resources.
Pipedrive
A sales-focused CRM built by salespeople, for salespeople. Pipedrive excels at visual pipeline management and is known for its simplicity and ease of use.
Zoho CRM
Part of the broader Zoho ecosystem, Zoho CRM offers excellent value with a comprehensive feature set. Particularly strong for businesses already using other Zoho products.
Keap
Formerly Infusionsoft, Keap specialises in small business automation. It combines CRM, email marketing, and e-commerce in one platform designed for entrepreneurs and solopreneurs.
Frequently Asked Questions
What is Freshworks CRM?
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
How much does Freshworks CRM cost?
Freshworks CRM offers several plans to suit different business sizes. Visit their website through our link for the latest pricing and exclusive Ikaroa partner deals.
Is Freshworks CRM good for small businesses?
Freshworks CRM is best for: Growing businesses wanting a modern CRM with built-in communication tools. We rated it 4.2/5 based on features, value, and ease of use.
What are the alternatives to Freshworks CRM?
Top alternatives include Open Doors, HubSpot CRM, Salesforce. See our full alternatives comparison for a detailed breakdown.
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