Gorgias

Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.

Freshdesk is a cloud-based customer support platform from Freshworks. It offers helpdesk, ticketing, and customer service tools at competitive prices.

Intercom is a customer messaging platform that combines live chat, chatbots, help centre, and proactive messaging into a unified inbox. Known for its AI-first approach with Fin (its AI agent), it helps businesses automate support while maintaining a personal touch. Popular with SaaS companies and tech-forward businesses.

Help Scout is a customer support platform designed to feel like email. It offers a shared inbox, knowledge base, live chat, and customer management without the complexity of enterprise helpdesk tools. Known for its clean interface and focus on delivering a human, personal support experience.

LiveChat is a dedicated live chat platform that helps businesses communicate with website visitors in real time. Unlike broader helpdesk tools, LiveChat focuses exclusively on delivering the best possible chat experience with features like chat routing, canned responses, file sharing, and detailed analytics.

Tidio combines live chat, chatbots, and email marketing into one affordable customer communication platform. Popular with small businesses and e-commerce stores for its easy setup, AI-powered chatbot (Lyro), and competitive pricing. It integrates well with Shopify, WordPress, and other popular platforms.