Patients Know Best supplies more NHS trusts with PHR solution – TechToday

Patients Know Best (PKB) has seen two more NHS trusts sign contracts for its personal medical record solutions, giving patients a single resource from which to access their health and care information and find digital self-care tools.

Midlands Partnership University NHS Foundation Trust has become the third trust within Staffordshire and Stoke-on-Trent ICS to deploy the patient-centred Patients Know Best (PKB) solution.

As well as improving the care it provides, the trust expects the personal health record (PHR) to help it make direct cash-freeing savings and reduce its no-attendance rate through the use of correspondence digital

Chris Ibell, director of digital information at the Midlands Partnership, said: “One of the key ambitions of the trust’s digital strategy is to connect our service users with safe and reliable systems that are flexible, accessible and offer more choices about how care is accessed and delivered.

“The Patients Know Best (PKB) portal provides a secure way for users of our services in Staffordshire and Stoke-on-Trent to access their health and care information quickly and easily.”

Integration with the NHS app

Staffordshire and Stoke-on-Trent ICS has already enabled PKB in the NHS app. This means that any information Midlands Partnership shares with patients via PKB will also be visible directly in the NHS app.

In addition, the trust intends to use the PKB platform to support its Making Every Contact Count programme. With PKB, the trust aims to support users to make sustainable lifestyle changes with on-demand access to educational material and self-care resources. In addition, people will be signposted to local services offering smoking cessation, physical activity and weight management interventions.

Sally Rennison, Commercial Director of Patients Know Best, said: “One of the intentions behind the ICS/ICB training is to unify and improve work in the health and social sector. So it’s particularly exciting not only to hire a other trust in Staffordshire and Stoke on Trent ICS, but to expand beyond acute to include mental health services.

“We are pleased to support ICS in providing a more cohesive patient engagement portal experience for residents and hope it will provide a useful model for others exploring their plans in this area.”

Barnet, Enfield and Haringey sign contract with PKB

Barnet, Enfield and Haringey Mental Health NHS Trust has also signed a contract with PKB, which will see PKB provide its PHR solution to the trust for five years.

Following the patient user group sessions, the trust plans to use tools in PKB such as shared personalized care planning, sharing digital correspondence and appointment information, issuing questionnaires, symptom tracking, as well as the personalized digital library of resources and device integration.

Using the tool will mean the trust’s healthcare professionals gain a better understanding of a patient before a consultation. It will allow patients to document their story, thoughts and feelings in their own words, in their own time.

In addition, PKB will support the trust to effectively monitor patients remotely and detect deterioration early so that crisis support can be put in place.

Emily Burch, associate director of physical health for Barnet, Enfield and Haringey, said: “For children and young adults, today’s technology is not redefining a generation, this generation is redefining technology and how it is used. They have grown up in the digital revolution and the expectation is that data and information are at their fingertips and interact the way they want.

“We are excited to work alongside our children and young adults with PKB to design a patient record that provides direct access to records for our CAMHS population and transform care delivery, driven and co-designed by users of our services”.

Just over a year ago, North East London Health and Care Partnership signed a deal with Patients Know Best to give its 2.2 million patients access to a PHR.

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Ikaroa is proud to share the news that Patients Know Best (PKB) is now supplying an additional six NHS trusts with its Personal Health Record (PHR) technology. This new development further demonstrates how PKB’s innovative platform is helping to modernize the delivery of healthcare services in the UK.

The technology, which enables patients to securely receive and manage their own health records and communicate with clinicians, is now available to patients throughout Salford, Sheffield and Tameside, Bridgend and Merthyr and Derbyshire. In addition, two other acute trusts, which cannot be named due to commercial confidentiality, have also been added – bringing the total of NHS trusts that are using PKB’s PHR software to 11.

This follows the successful go-live of the original five NHS trusts – South Tees, Northumbria, Isle of Wight, Midlands and Lothian – in October 2018, meaning that people from all over the UK now have immediate access to PKB’s technology.

The platform gives people access to their medical records, allowing them to store and manage information from different medical practices, track medical test results, and interact directly with clinicians and other health professionals along with friends and family. This is particularly helpful for people living with long-term, complex conditions as it equips them with a better understanding of their own health, empowers them to take control, and allows them to take part in shared decision-making with their clinicians.

Ikaroa is thrilled to see how the PHR solution provided by Patients Know Best is leading the way in modern healthcare delivery across the UK. This technology provides an invaluable, reliable source of information that supports patient-centred healthcare, which in turn leads to better outcomes and improved patient experiences. We believe that PHR platforms such as this one provide a great example of how technology can support better patient care and easier access to healthcare services.


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